Term and Conditions

1. About Dive Roam

Dive Roam is an online retailer specializing in professional and recreational diving equipment, including but not limited to:

• Dive computers and analysers
• Backplate & wing systems
• Drysuits and undergarments
• BCD systems
• Dive lights and accessories
• Apparel and protective gear

We cater to both recreational divers and professional diving enthusiasts who demand high-quality, reliable equipment for their underwater adventures.

2. User Obligations and Responsibilities

2.1 Account Registration

When creating an account with Dive Roam, you agree to:

• Provide accurate and complete information
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized use of your account

2.2 Prohibited Activities

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper working of the website
• Misrepresent your identity or provide false information
• Use our products in any way that violates manufacturer guidelines or safety standards

3. Products and Services

3.1 Product Descriptions

We strive to provide accurate descriptions and images of all products. However, slight variations may occur. If you receive a product that significantly differs from its description, please contact us immediately.

3.2 Product Safety

Diving equipment must be used according to manufacturer instructions. You are responsible for:

• Properly maintaining all equipment
• Having equipment serviced by qualified professionals
• Ensuring you have appropriate training for equipment use

3.3 Age Restrictions

Certain diving equipment may have age restrictions. By purchasing these items, you confirm you meet all age requirements.

4. Ordering and Payment

4.1 Order Process

All orders are subject to product availability. Our ordering process includes:

1. Adding items to your cart
2. Providing shipping information
3. Selecting payment method
4. Reviewing and confirming your order

4.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your full payment details on our servers.

4.3 Pricing and Currency

All prices are in Australian Dollars (A$) and include GST where applicable. We reserve the right to adjust prices due to market conditions or supplier changes.

5. Shipping and Delivery

5.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and public holidays).

5.2 Shipping Options

• Standard Shipping (A$12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch
• Free Shipping: For orders over A$50 via EMS, delivered in 15-25 business days after dispatch

Note: We cannot ship to certain remote areas and parts of Asia. Delivery times are estimates and may vary due to customs processing.

5.3 International Orders

International customers are responsible for any customs duties, taxes, or import fees. These are not included in our prices or shipping costs.

6. Returns and Refunds

6.1 Return Policy

You may return most items within 15 days of receipt for a refund or exchange, provided:

• Items are unused and in original condition
• Original packaging, tags, and protective coverings are intact
• Proof of purchase is provided

6.2 Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

• Drysuit undergarments (worn next to skin)
• Boots & socks
• Opened or used diving computers
• Custom or personalized diving gear

6.3 Return Process

1. Contact us within 15 days at [email protected] with your order number
2. Await approval and return instructions (1-2 business days)
3. Package item securely in original packaging
4. Ship using a trackable method

6.4 Refund Processing

Refunds are processed within 3-5 business days of receiving your return:

• Credit card refunds: 5-10 business days
• PayPal refunds: Usually within 24 hours

7. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Dive Roam or its content suppliers and protected by copyright laws. You may not:

• Reproduce, distribute, or modify any content without our express permission
• Use our trademarks or branding without authorization
• Reverse engineer or attempt to extract source code from our website

8. Liability Limitations

8.1 Product Liability

While we ensure all products meet safety standards, Dive Roam is not liable for:

• Improper use of diving equipment
• Failure to follow manufacturer instructions
• Diving-related accidents or injuries

8.2 Website Use

Dive Roam is not liable for:

• Temporary website unavailability
• Technical issues beyond our reasonable control
• Any indirect or consequential damages from website use

9. Privacy Policy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information and is incorporated into these Terms by reference.

10. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes shall be resolved in the courts of New South Wales.

11. Changes to Terms

We may update these Terms periodically. The updated version will be posted on our website with the effective date. Continued use of our services constitutes acceptance of the revised Terms.

12. Contact Us

For questions about these Terms or our services, contact us at:

Email: [email protected]
Address: 83 Boland Drive, EMPIRE VALE, AU 2478
Business Hours: 9am-5pm AEST, Monday-Friday

Thank you for choosing Dive Roam for your diving adventures. We’re committed to providing quality equipment and excellent service to support your underwater exploration.