Privacy Policy

At Dive Roam (“we”, “us”, or “our”), we take your privacy as seriously as we take dive safety. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website diveroam.com or purchase our diving equipment and accessories.

1. Information We Collect

We collect information that helps us provide you with the best possible service for your diving adventures:

• Personal Information: When you make a purchase, we collect your name, email address, shipping address, payment information, and phone number.
• Transaction Data: Details about purchases you’ve made, including products ordered, payment method, and order history.
• Technical Data: IP address, browser type, device information, and how you interact with our website.
• Communication Data: Any correspondence you have with our customer service team.

2. How We Use Your Information

Your information helps us deliver the seamless experience divers expect:

• Process and fulfill your orders for diving equipment
• Provide customer support and respond to inquiries
• Improve our website and product offerings
• Prevent fraud and enhance security
• Send you important account/purchase information (order confirmations, shipping updates)
• With your consent, send you information about new diving gear or promotions

3. Data Sharing and Disclosure

We treat your data with the same care we’d want for our own dive gear:

• Service Providers: We share necessary information with payment processors (Visa, MasterCard, JCB, PayPal), shipping carriers, and IT service providers to complete your orders.
• Legal Requirements: We may disclose information if required by law or to protect our rights and safety.
• Business Transfers: In the event of a merger or acquisition, customer information may be transferred as part of the business assets.
• Never Sold: We do not sell your personal information to third parties.

4. International Data Transfers

As we serve divers worldwide (excluding some Asian and remote regions), your information may be transferred to and processed in countries other than your own. We ensure all transfers comply with applicable data protection laws.

5. Data Security

We implement security measures as rigorous as a pre-dive safety check:

• SSL encryption for all data transmissions
• Secure payment processing with PCI DSS compliant partners
• Regular security audits of our systems
• Limited access to personal data within our organization

While we take all reasonable precautions, no internet transmission is 100% secure. Please protect your account credentials.

6. Your Rights

As a valued member of the Dive Roam community, you have rights regarding your data:

• Access: Request a copy of your personal data we hold
• Correction: Update inaccurate or incomplete information
• Deletion: Request deletion of your personal data, subject to legal requirements
• Opt-Out: Unsubscribe from marketing communications at any time
• Restriction: Request we limit how we use your data

To exercise these rights, contact us at [email protected].

7. Cookies and Tracking Technologies

Our website uses cookies – small data files that help us:

• Remember your preferences and shopping cart
• Analyze website traffic and improve performance
• Provide personalized content (like showing recently viewed dive gear)

You can control cookies through your browser settings, though this may affect website functionality.

8. Children’s Privacy

Our website and services are not directed at children under 16. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this policy as our business evolves or regulations change. The updated version will be posted on our website with a new “Last Updated” date.

Thank you for trusting Dive Roam with your diving adventures and your personal information. We’re committed to protecting both with equal dedication.